Fazoli's customer service

Stopped at Fazoli's drive-thru for a strawberry lemon ice. (Highly recommended refreshing freeze) Paid $1.79 and waited, after 5 min, looked inside - no one at the counter and no freeze! Looked at hubby and his hands were over the horn and I gave him a look "No...". So what does he do? He drove a little closer to the drive-thru window and opened it. The window flung opened with a thug. Next thing you know, the manager came by and apologized for the delay and offered us a big chocolate chip cookie (eating it right now and it's delicious) for our long wait. Within seconds, our freeze came and we were offered breadsticks, which we declined. :-)